Computer Management Specialist

01Vacant Position advertisement: USAID/Mali Executive Office – Computer Management Specialist

For detailed minimum requirements, applicants must refer to the Full Statement of Duties and the qualification requirements available on https://www.usaid.gov/mali/work-with-us/careers   or https://ml.usembassy.gov/embassy/jobs/

REF No.:                     72068824R10001 (must be inserted in the subject line of the email)

GRADE LEVEL:       19,085,529 - 29,582,577 FCFA equivalent to FSN-10. In accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/Mali. Final compensation will be negotiated within the listed market value.

ELIGIBLE OFFERORS: Cooperating country national (CCN) – an individual who is a cooperating country citizen or a non-cooperating country citizen lawfully admitted for permanent residence in the cooperating country.

Only pre-selected candidates will be contacted.

BASIC FUNCTIONS: Within the Executive Office, the Information Technology (IT) Division is responsible for providing data and telecommunication services for USAID Mali.

The Computer Management Specialist (CMS) reports to the Computer Management Specialist (Systems Manager) and may receive technical guidance from USAID M/CIO. The CMS shall serve as the second principal person responsible for the overall operation of the Mission IT and telecommunications systems.

S/he will serve as the second systems and network administrator of the Mission and will be responsible for the operation, management and maintenance of mission servers, messaging, internet links including mission and residential internet, approved wireless networks, telecommunications hardware, video teleconferencing equipment, and end-user support. The incumbent will work with the Systems Manager to ensure highest availability status of the systems and network infrastructure and ensure most efficient customer service delivery and support. S/he is also co-responsible for the whole IT and telecommunication system security and the contingency plan.

S/he will assume the Systems Manager responsibilities during his/her absence.

MAJOR DUTIES AND RESPONSIBILITIES 

Users/applications support and training                                                       (50%)

Brief and update mission’s users upon entry and continuously as needed on USAID IT regulations and policies, in-house services, improvements including available new technologies.

Provide support for USAID corporate applications (ASIST, E2, GLAAS, SharePoint, Websites, FACTS, etc.) and other approved applications and software packages. Coordinate troubleshooting and support with M/CIO teams when necessary.

Responsible for setup (including imaging) of Windows and Apple desktops and laptops.

Provision mobile devices (AirWatch MDM enrollment, e-mail setup, WhatsApp installation, USAID Wifi enrollment, Soft Token setup, etc.),

Setup radios (PTL and Sat phones) and train users on how to use them.

Ensure IT and telecommunication equipment that is assigned to Mission incoming users is ready and operational upon their arrival at post.

Manage creation, disabling and transfer of Mission users’ accounts through Active Directory and Service Central, in coordination with M/CIO. Manage users’ group membership (Security groups and Distribution Lists) to grant them access to needed network resources, setup access restrictions to some resources.

Prepare audio-visual equipment for presentations and setup video teleconferencing equipment as needed.

Assist with designing training materials and/or provide training to Mission users on the use of IT equipment (desktops, laptops, MacBooks, iPhones, iPads, etc.)

LAN and WAN Operation and Management                                                (30%)

The Install, monitor and maintain Mission systems and network infrastructure.

Ensure high availability status of all components including MS Windows servers (Domain controllers, file and print servers, corporate applications servers, storage servers, etc.), Google Apps/messaging, remote access/SBC environment, mobile devices (Gmail provisioned iPhones and iPads), radios, approved wireless links, VDI, Windows and Apple desktops and laptops, network printing devices, telecommunications and security devices, VOIP/IVG/Telephones and video teleconferencing services.

Provide end user support for network resource uses.

Work with M/CIO for LAN equipment (switches, routers, firewalls) replacement, re-configuration, disposal or/and network system migration.

Collaborate with ISPs to maintain high quality Internet for both Aidnet and Wireless networks.

IT Security and Contingency Planning/Compliance                                                 (10%)

Assist the Computer Management Specialist (Systems Manager) with preparing and updating mission standard policies, guidelines and procedures pertaining to the Management of Information Resources (ADS 541, 545, 548, NIST, etc.). This includes mission orders, mission notices, and other relevant information technology guidelines relation to Information Systems operations.

Prepare, update and enforce System Security and Contingency plans.

Assist the Systems Manager with implementation and testing of Disaster Recovery and Business Continuity Planning procedures. Ensure mission data is safeguarded and prevent accidental loss of data.

Assist with immediately correcting vulnerabilities reported in ISSO scanning reports to ensure best security/grading results for the mission.

Provide Information System Security Awareness Orientation training/refresher to mission users as instructed.

IT Equipment Maintenance and Procurement                                                                     (10%)

Update, upgrade and maintain USAID Mali’s hardware and software in compliance with Agency’s standards requirements and regulations, as directed by the Systems Manager.

Assist with managing and tracking all USAID IT equipment continuously. Maintain and repair IT equipment whether in-house or through a service contract mechanism. Liaise with vendors as necessary.

Assist with planning mission IT procurement including the identification and evaluation of qualified sources of equipment and services, and oversea vendors as necessary.

Place equipment orders either through USAID acquisition channel (Countertrade) or ILSM/ARIBA and follow the acquisition procedure until delivery to Mali Mission.

MINIMUM QUALIFICATIONS

a.   Education: University Bachelor’s degree in Information Technologies (or host country academic equivalent) and/or experience in technically related field is required.

b.   Prior Work Experience: A minimum of 5 years in IT network administration and customers’ support. Experience with networking in windows environment is required: Windows Servers, Active Directory services, Domain Controllers, files and printer servers, configuration of network interfaces. Experience with computer/network systems (PCs, MacBooks, Network Racks, routers, firewalls and switches) and Operating Systems (Windows, MacOS, iOS, Unix-Linux). Experience with software and web content development. Experience in cloud computing is desirable.

c.   Language Proficiency: Level IV (fluent) oral and writing ability in English and French is required.   

d.   Job Knowledge: The Extensive knowledge of network equipment, management and security: protocols, architecture (LAN/WAN/VPN/VLSM), cabling, routing and security tools. Extensive knowledge of computer system hardware/software use and maintenance: PC, MackBook, network printers, UPS, Microsoft Windows, MacOS, Unix-Linux. Knowledge of programming languages and Web content development tools. Basic knowledge of cloud computing technologies.

e.   Skills and Abilities: Senior level competence in computer diagnosis, troubleshooting and repair. Good skills in managing a diversified group of operational personnel. Superior adeptness in computer system logic and testing. Strong analytical, problem solving, design and coding skills are required for this position as well as the ability to communicate in written and verbal forms. Exceptional interpersonal skills are required.

Full statement of duties and qualification requirements are available on https://www.usaid.gov/mali/work-with-us/careers   or https://ml.usembassy.gov/embassy/jobs/                                               

EVALUATION AND SELECTION FACTORS:

To be considered for this position, applicants must meet the minimum qualifications noted above. For applicants meeting the minimum qualifications, further consideration and selection will be based on panel assessment of the selection factors listed below.

Prior Work Experience          35 points

Job Knowledge                      35 points

Skills and Abilities                30 points

Applicants may address each of the selection factors on a separate sheet or directly in the cover letter.

For detailed minimum requirements, applicants must refer to the Full Statement of duties and the qualification requirements available on https://www.usaid.gov/mali/work-with-us/careers   or https://ml.usembassy.gov/embassy/jobs/

TO APPLY: All CV/Resumes and cover letters must be in English, otherwise the application package is incomplete and will be rejected. 

Interested candidates for this position must submit the following required documents:

Eligible Offerors are required to complete, sign, and submit the offer form AID 309-2 (Offeror Information for Personal Services Contracts with Individuals): https://www.usaid.gov/forms/aid-309-2

Resume or curriculum vitae (CV) relevant to the position for which the applicant is applying.

Cover letter of not more than two (2) pages describing how the incumbent’s skills and experience fit the requirements of the subject position and meet the evaluation factors set in this solicitation.

Applicants are required to provide five (5) Professional References with complete contact information including email address and telephone number(s). References should have knowledge of the candidate’s ability to perform the duties set forth in the solicitation and must not be family members or relatives.

Copy of Degrees/Diploma, or any relevant Certificates, or Recommendation Letters submitted in a simple searchable PDF file.

Applicants must provide their full mailing address with telephone numbers, email address and should retain for their records copies of all enclosures that accompany their submissions.

Offers must be received by the closing date and time specified in Section I, item 3, and submitted to the Point of Contact in Section I, item 4 of the Solicitation.

Applicant submissions must clearly reference the Solicitation number on all documents to ensure consideration of the application package. Email subject line must be: [Solicitation number 72068824R10001] – [CANDIDATE NAME]

SUBMITTING AN APPLICATION: Indicate the Vacancy Reference Number: 72068824R10001 in the subject line of your email. If this is not properly indicated your submission would NOT be retrieved.

Email Human Resources Management Section: bamakohrmvacancies@usaid.gov with the above reference in the subject line.

CLOSING DATE AND TIME FOR THIS POSITION:  NOVEMBER 10, 2023, AT 5 P.M. BAMAKO TIME